Overview

The Ziwo Voice Portal refers to the web-based interface or platform provided by Ziwo, which is a cloud-based communication system designed for businesses. It serves as a central hub where users can manage and conduct their voice communications efficiently. Here’s an overview of what the Ziwo Voice Portal typically includes:

User Interface: It offers a user-friendly dashboard and menu system that allows users to navigate various functionalities easily.
Call Management: Users can make outbound calls, receive inbound calls, and manage ongoing calls through the portal.
Contacts Management: There are features to manage contacts, Save the contact details and organize contact lists.
Advanced Features: Depending on the service plan and configuration, the portal may include advanced features such as call recording, call reporting, integration with CRM systems, and more.
Settings and Preferences: Users can configure their personal settings, such as call forwarding, notification preferences, and other account-related options.
Analytics and Reporting: The portal may provide analytics and reports on call activity, performance metrics, and other relevant data to help businesses analyze their communication patterns.
Integration Capabilities

Ziwo Voice Portal often supports integration with other business applications, such as CRM systems, IVR Integration to streamline workflows and enhance productivity.

Purpose

This user manual provides comprehensive guidance on how to use Ziwo Voice effectively for making and receiving calls, managing voicemails, and utilizing advanced features.

Scope

The manual covers basic to advanced features of ZIWO Voice, ensuring users understand how to navigate the interface, make calls, manage settings, and troubleshoot common issues.

Audience

This manual is intended for users of Ziwo Voice, customers , agents, managers, and employees who need to use the platform for daily communication tasks.