Ziwo Conversation
Transform the way your business engages with customers using ZIWO Conversation, the ultimate cloud-based feature designed to streamline and enhance communication across multiple Omnichannel. Whether you're connecting through voice, chat, or email, ZIWO Conversation brings everything together in one seamless feature, enabling your team to provide exceptional customer experiences and stay ahead of the curve.
Discover the ZIWO Conversation Portal
At the core of your communication strategy is the ZIWO Conversation —an intuitive, web-based feature of Ziwo that serves as your command center for managing customer interactions. From real-time messaging to monitoring and responding to inquiries, the ZIWO Conversation empowers you to engage with customers quickly and effectively. With advanced features like chatbots, automated workflows, and analytics, you'll have the tools to improve response times, boost customer satisfaction, and drive better business outcomes.
This user guide is your comprehensive resource for unlocking the full potential of ZIWO Conversation. By following the step-by-step instructions and exploring the powerful features highlighted, you’ll be poised to elevate customer interactions, improve team collaboration, and take your communication strategy to the next level.
Introduction
This section provides an overview of Ziwo Conversation, highlighting its key features and capabilities.
About Ziwo ConversationGetting Started
Begin by setting up your account and exploring the intuitive interface, which allows you to easily manage conversations and enhance customer interactions.
System Requirements and AccessNavigating ZIWO Conversation
Manage your personal information and settings to customize your experience and optimize your usage of this feature.
Dashboard Overview Contact sectionConversation Overview
ZIWO Conversation centralizes all customer interactions across multiple channels to streamline communication and enhance customer experiences.
Conversation and UI overview Inbox section New Conversation Open Conversation Resolved ConversationConversation Area
The Conversation Area is where all customer interactions are managed, allowing you to view, respond to, and track conversations across various channels in real time.
Tags Notes Whatsapp Card Inbound and outbound in WA Voice call cardConversation Transfer
Easily transfer customer conversations to the right team or department with ZIWO Conversation, ensuring smooth, efficient support and quick resolutions.
Manual Transfer Automatic TransferHistory
Access and review past interactions with the History feature, allowing you to track and analyze all customer conversations for improved service and decision-making.
Conversation HistoryStatistics
Gain valuable insights with the Statistics feature, offering real-time data on customer interactions, performance metrics, and team efficiency to optimize your communication strategy.
Conversation StatisticsTroubleshooting & FAQ’s
This section answers to common questions and solutions to potential issues, providing quick assistance and guidance to enhance your experience with Ziwo Conversation.
Troubleshooting and FAQs