Welcome to ZIWO Voice!
Transform the way your business communicates with ZIWO Voice, the ultimate cloud-based platform tailored for organizations of all sizes. Designed to enhance efficiency and streamline voice communication, ZIWO Voice empowers you to connect with your team and clients like never before.
Discover the ZIWO Voice Portal
At the heart of your communication experience is the ZIWO Voice Portal—an intuitive web interface that serves as your central hub for managing voice communications. Here, you can effortlessly handle calls, access advanced features, and monitor your communication activities, all within a user-friendly environment. The ZIWO Voice Portal is designed to simplify your workflow. Whether you’re making calls, managing voicemail, or analyzing call metrics, everything you need is just a click away. With powerful tools and features at your fingertips, you’ll be able to enhance collaboration, boost productivity, and ensure that your voice communications are always efficient and effective.
This user guide is your go-to resource for unlocking the full potential of ZIWO Voice. By following the instructions and utilizing the features outlined within, you’ll be equipped to enhance collaboration, improve productivity, and elevate your overall communication experience.
Introduction
This section provides an overview of Ziwo Voice, highlighting its key features and capabilities.
About Ziwo VoiceGetting Started
Begin by setting up your account and exploring the intuitive interface, which allows you to easily manage conversations and enhance customer interactions.
System Requirements and Installation Logging InNavigating ZIWO Voice
Manage your personal information and settings to customize your experience and optimize your usage of the platform.
Menu and User Profile OverviewDashboard Overview
Get a comprehensive snapshot of your performance and key metrics, enabling you to monitor activities and make data-driven decisions effectively.
Types of voice calls Recent Calls Section Recent Calls Section Attendance and their Code To- do ListStatistics
Access detailed insights and analytics on call performance, user activity, and customer interactions to track progress and identify areas for improvement.
Agent's StatisticsNetwork and Connectivity
Monitor your dashboard’s network status and connectivity, ensuring optimal performance and reliable communication across all channels for a smooth user experience.
Network and connectivityDialog Option
Customize your communication settings by selecting preferred dialog options, enabling tailored interactions that enhance user engagement and streamline conversations.
Calling Dialog features How to transfer a Call How to add a Call End Call SurveyProfile Setting and Options
Manage your personal information, adjust notification preferences, and customize call settings to optimize your user experience and ensure seamless communication.
Set up profile Status, Language & AppearanceCall History and Detail
Access a comprehensive log of all your calls, including timestamps, durations, and contact information, to track interactions and analyze communication patterns for better customer engagement.
Call Detail Record Call HistoryContacts
Manage and organize your contact list, allowing for easy access and interaction with clients, colleagues, and leads, ensuring streamlined communication within the platform.
Contact Section features & workingZiwo Voice API Integration
The Ziwo Voice API Integration allows businesses to seamlessly incorporate telephony features into their web applications. It enables functionalities such as outbound and inbound call through API and iFrame integrations.
Voice API IntegrationTroubleshooting & FAQ’s
This section answers to common questions and solutions to potential issues, providing quick assistance and guidance to enhance your experience with Ziwo Voice.
Troubleshooting and FAQs