Attendance and their code

Attendance and their code:

In ZIWO Voice, these terms typically represent various statuses or states that describe the availability or current activity of agents or users within the system. Here’s a breakdown of what each status generally signifies:

Available: This status indicates that the agent or user is online and ready to receive calls or make outbound calls or handle interactions. They are actively monitoring the system and are available to engage with incoming communications.
Long Break: This status suggests that the agent or user is temporarily away from their workstation for an extended period. During a long break, they are typically not available to take calls or handle interactions immediately.
Meeting: This status indicates that the agent or user is currently in a scheduled meeting or conference. During a meeting, they are unavailable to handle calls or interactions unless specifically configured otherwise in the system.
On Break: Similar to "Long Break," this status indicates that the agent or user is taking a short break or is temporarily away from their workstation. They are temporarily unavailable for handling calls but may return shortly.
Outgoing: This status may indicate that the agent or user is currently making outbound calls. They are actively engaged in making calls to customers or contacts.
Visit: This status could refer to a scenario where an agent or user is visiting another location or temporarily working from a different office or site. This status may not be used in all systems and could have specific meanings based on organizational needs.
Staffed: This status generally indicates that the agent or user is logged into the system and available for work. It signifies that they are actively monitoring the system and ready to handle calls or interactions as required. So this is the total logged in time or sum of all statuses.