Conversation and UI

Overview of conversation:

The ZIWO Conversation Dashboard is your central hub for managing all voice communications within your organization. Designed with user-friendly features and intuitive navigation, the dashboard provides real-time insights and controls to enhance your communication experience.

Overview of the ZIWO Conversation UI

The ZIWO Conversation UI is designed to provide a streamlined and efficient user experience for managing communications. It consists of several key components that work together to facilitate effective conversation management. Below are the main parts of the UI:

1. Inbox (Conversation List)
   • The Inbox serves as the central hub for all ongoing and past conversations. Here, users can view a list of all active discussions, including:
   • Incoming and Ongoing Conversations: Easily identify which conversations require immediate attention.
   • Filter and Search Options: Quickly locate specific conversations by filtering or searching based on contact names or keywords.
   • Prioritization Indicators: Visual cues to help you prioritize conversations based on urgency or importance.

2. Conversation Area (Main Area)
   The Conversation Area is where the active dialogue takes place. Key features include:
   Real-Time Messaging: Engage in voice calls and text chats seamlessly, with instant updates as messages are sent and received.
   Multimedia Support: Share files, images, and other media directly within the conversation for enhanced communication.
   Call Controls: Access options for call management, such as mute, hold, transfer, and end call, all from this main area.

3. Contact History
   • The Contact History section provides an organized view of all interactions with each contact. This feature includes:
   • Detailed Interaction Logs: View a comprehensive history of all calls, messages, and interactions with a specific contact.
   • Notes and Tags: Add notes and categorize contacts to keep track of important information for future reference.
   • Quick Access: Easily navigate to past conversations to follow up on previous discussions.
4. Statistics
   The Statistics section offers valuable insights into communication patterns and performance metrics. Features include:
   • Call Metrics: Monitor key performance indicators, such as call duration, number of calls made, and missed calls.
   • Agent Performance: Analyze metrics related to individual agent performance to identify areas for improvement and recognize top performers.
   • Trends and Insights: Access visual reports that illustrate trends over time, helping inform strategic decisions.