Here are some frequently asked questions (FAQs) regarding Ziwo's different features that enhance customer communications better.
What is the maximum number of registered phone numbers one can have on a WhatsApp business account?
Initially, you are allowed to have two numbers. However, upon request, this limit can be increased up to 20. If more than 20 numbers are needed, multiple business accounts must be created, not multiple number accounts.
What is the difference between WhatsApp business accounts and WhatsApp business numbers?
A WhatsApp business account can have multiple phone numbers associated with it. Each phone number under the same account will display the same profile, including verified status, icon, and other details. The limit for associated numbers is 20.
What are WhatsApp APIs used for, and how do they differ from promotional messages?
WhatsApp APIs are used to send transactional messages to clients (e.g., notifications like bills due, account updates, etc.). These messages are not campaigns and are sent to clients based on specific events. In contrast, promotional messages are advertisements or marketing-related content, often sent in batches and at scheduled intervals.
What are the limitations with sending WhatsApp API messages?
When sending transactional messages through WhatsApp APIs, there are volume limits. It's important to understand the expected volume and frequency of messages to draft an appropriate solution. Transactional messages are not bound by the same frequency limits as promotional messages.
Is there a limitation for workflows when scaling?
Currently, there is no strict limit defined for workflows in terms of volume. Workflows are queued, and unless the queue fails, the system will process requests with some delay. The delay is expected when there is high volume, but workflows will not fail unless the queue itself fails.
What is the pricing model for chatbots and workflows?
Pricing for chatbots and workflows should be considered when creating estimates for clients. Be mindful of how workflows are structured and how many actions are being processed, as some solutions may not make sense financially if they incur high costs due to overuse or inefficient setup.
What should be considered when estimating the number of messages a client will send via WhatsApp APIs?
While it may be difficult for a client to estimate the exact number of messages they will send, you should ask them for an average number. Even if the exact number is hard to define, the client should be able to give an approximate monthly estimate. This helps in scaling the solution accordingly.
Can OTP Voice Call API be used to deliver OTP via voice calls?
The OTP Voice Call API can be integrated with various applications using the Click to TTS API for OTP delivery. This API supports the delivery of OTP via voice calls.
Is there a possibility of implementing a callback option for queued calls?
Implementing a callback option for queued calls is feasible, mentioning that similar implementations have been done for other clients.
Can the chatbot be integrated to handle calls in case the callback option is implemented?
Integration of a chatbot for handling calls when the callback option is implemented is possible, based on successful implementations with other clients.
Can we route calls based on the service status or specific client needs?
The feasibility of service-specific IVR routing, explaining that different IVR menus could be set up based on the caller's location and service status. This would also address client-specific needs and regional outages, as each call could be routed accordingly.
