Network & Connectivity

• Internet: A stable internet connection is crucial for ensuring clear and uninterrupted VoIP calls. If there are issues with call quality, it may be due to problems with your internet connection.

• Live Data: This typically refers to real-time data related to call activity, such as active calls, call statuses, and other live metrics. Monitoring live data helps you track ongoing calls and manage call queues effectively.

• Dialpad: The interface or virtual keypad used for dialing phone numbers. Essential for making calls, entering phone numbers, or interacting with automated systems during calls.

• Sounds and devices: Settings related to audio devices, such as headsets, microphones, and speakers, as well as sound preferences. Ensuring proper configuration of these settings is critical for clear audio quality and effective communication during calls.

• Web Browser: The Web Browser used to access the Ziwo Voice dashboard. Using an up-to-date web browser can improve performance and compatibility with the dashboard.

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Note : Ziwo is accessed on Google Chrome browser only.

• Public IP : The external IP address assigned to your network by your Internet Service Provider (ISP). The public IP is important for network configurations and ensuring that your VoIP system can properly connect to external networks and services.

• Voice IP : The internal IP address used by your VoIP system to handle voice traffic within your local network. Correct configuration of the Voice IP ensures proper routing of voice data and helps maintain call quality within your network.