Recent Calls Section

The "Recent Calls" section in a communication platform like ZIWO Voice typically refers to a part of the user interface where users can view a list or history of the most recent calls that have been made or received.

Here’s what you can typically expect from the "Recent Calls" section:

1. Call History: It displays a chronological list of calls, showing details such as the date and time of the call, the caller ID or number, whether it was inbound or outbound, and the call duration.
2. Quick Access: Users can quickly access information about recent interactions with contacts or clients. This can be particularly useful for sales or support teams who need to reference recent conversations.
3. Filtering and Sorting: Depending on the platform, users may have options to filter and sort the list based on criteria such as date range, call type (inbound/outbound), caller ID, or call duration. This functionality helps users find specific calls quickly.
4. Call Actions: Some platforms allow users to take actions directly from the "Recent Calls" section, such as returning a missed call, dialing a number again, or accessing voicemails associated with missed calls.
5. Integration: In platforms that integrate with CRM (Customer Relationship Management) systems, the "Recent Calls" section may also display additional contextual information about the caller, such as their contact details, recent activities, or notes from previous interactions.
6. Analytics: For analytical purposes, platforms may provide statistics or metrics related to recent calls, such as the total number of calls, average call duration, or distribution of call types (inbound vs outbound).