• Supported web browsers (Chrome)
• Stable internet connection
• Headset
• Laptop configuration

Installation Instructions

Ziwo Voice is a web-based platform and does not require installation. Users access it via a supported web browser that is Google Chrome. WebRTC (Web Real-Time Communication) is a protocol and technology framework that enables real-time communication (RTC) capabilities directly within web browsers and mobile applications. It allows audio, video, and data sharing between browsers without the need for plugins or additional software installations.

In Ziwo Voice, WebRTC (Web Real-Time Communication) is utilized to enable real-time communication capabilities directly within the dashboard interface. Here’s how WebRTC is typically integrated and used within the Ziwo Voice dashboard:

• Voice Calls: WebRTC is leveraged to establish and manage voice calls between users of Ziwo Voice. When a user initiates an outbound call or receives an inbound call through Ziwo Voice, WebRTC handles the audio communication directly within the web browser or mobile application.

• Real-time Updates: WebRTC facilitates real-time updates and responsiveness in the dashboard, allowing users to see active calls, manage call transfers, and monitor call statuses without delays.

• Security: WebRTC ensures secure communication by using encryption protocols such as DTLS (Datagram Transport Layer Security) for secure RTP (Real-time Transport Protocol) (SRTP). This ensures that voice and video streams are encrypted, maintaining user privacy and security.

• Browser Compatibility: Ziwo Voice utilizes WebRTC's browser compatibility, ensuring that users can initiate and receive calls using supported web browsers without requiring additional plugins or software installations.

• Response Time: In Ziwo's voice dashboard, "response time" typically refers to the amount of time it takes for a call agent or the system to respond to an incoming call or query from a customer. This metric is crucial in call center operations as it directly impacts customer satisfaction and service levels. The response time can be measured from the moment a call is received or a query is initiated to when the agent picks up the call or provides a response. It's often monitored closely to ensure that calls are answered promptly within acceptable service level agreements (SLAs) or company-defined standards.