Start typing to search…

Ziwo Integration with Foodics

Integrating ZIWO (a cloud-based contact center solution) with Foodics (a popular restaurant management platform) can significantly enhance customer service operations, enabling your team to handle customer interactions more efficiently. However, as of my last update, Foodics does not have a direct Zapier integration with ZIWO, so the integration would typically involve using APIs, or custom solutions to link the two platforms.

Key Features of ZIWO Integration with Foodics

Integrating ZIWO, a cloud-based contact center platform, with Foodics, a restaurant management platform, can offer a variety of features that benefit both customer service and operational workflows:

  1. Customer Service Features
  • Call Center Management:Automatically log incoming and outgoing customer calls to Foodics, associating them with customer profiles and order history.
  • Customer Interaction Tracking: Track all customer interactions (phone calls, chats, or messages) in one place for easy access by restaurant staff.
  • Real-Time Notifications: Receive notifications about customer calls or interactions in real-time, allowing customer service agents to proactively assist.
  1. Call & Chat Data Synchronization
  • Automatically sync call data (duration, type of call, etc.) and chat messages between ZIWO and Foodics for improved reporting and analytics.
  • Customer Feedback & Satisfaction: Automatically prompt customers for feedback after calls, chats, or orders. Send feedback data to Foodics for analysis and actionable insights.
  • Survey Automation: After an order is completed or an issue is resolved, trigger an automatic satisfaction survey via ZIWO (call, SMS, or email).

Key Points

  • Lead Time to Install : Around 5 minutes.
  • Supported Versions: Foodics Web
  • App name and marketplace Link: Foodics , https://foodics.ziwo.io/

Versions

The features you can access in your ZIWO-Foodics integration largely depend on the versions of both platforms you're using. Here's an outline of version compatibility:

  • ZIWO Version: ZIWO frequently updates its platform with new features, API enhancements, and bug fixes. Here's what to check for in the ZIWO version you're using:
  • API Access: ZIWO provides API and webhook capabilities for integration. You will need access to the API in your ZIWO version.
  • Call Center Capabilities: Ensure you're using a version that supports the relevant call management features (voice, SMS, chat).
  • Foodics Version: Foodics also regularly updates its platform to support new features. Ensure you are using a version that supports:

Requirements for Integration

To integrate ZIWO with Foodics, you need to meet specific technical and system requirements. Here are the general requirements for setting up this integration:

  • API Access: ZIWO API Access: Ensure that your ZIWO account provides access to webhooks or API for sending data such as call logs, messages, or customer interaction details.
  • Foodics API Access: You will need an API key from Foodics to allow data to flow between ZIWO and Foodics. This is usually available through your Foodics account manager or developer portal.
  • Integration Platform (Optional): If you're not directly using an API, you may need an intermediary integration platform like Zapier, Integromat (Make), or Tray.io to help bridge ZIWO and Foodics. These platforms support both webhooks and API integrations.
  • Foodics Platform: Ensure that the Foodics platform is set up and fully operational, with the necessary access for integrating third-party apps (usually via an API key).
  • ZIWO Platform: The ZIWO contact center must be configured with the desired communication channels (e.g., voice, SMS, chat) for interacting with customers.

Steps to Integrate the Foodics with Ziwo

  1. Login to the ziwo Foodics account with Ziwo Credentials.
  2. Login to the Foodics account.
  3. Now when you are connected to both the account, then you will receive the calls and notification.

📘

Note : There is no Installation, only you need to login to both the accounts.

Conclusion

While there is no direct ZIWO-Foodics integration via Zapier at this time, you can still integrate the two platforms through webhooks, custom APIs, or third-party automation platforms. The integration can enhance customer service, track interactions, and improve operational efficiency in your restaurant. If you're not comfortable with technical integrations, consider working with a developer or consulting with ZIWO and Foodics support to explore the best possible solution for your needs.


.