Zendesk Ticket Fields Type

Integrate the Zendesk Connector into your workflows to efficiently manage ticket fields. This guide covers how to retrieve ticket field IDs and details.

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Note : Before you begin, please refer to the Zendesk Credentials page to learn how to set up your credentials.

1. Getting All Ticket Fields

Operation: Get All Ticket Fields

• To retrieve a comprehensive list of all ticket fields available in your Zendesk account, use the Get All Ticket Fields operation.
• This operation will provide you with IDs and details for each ticket field, allowing you to understand the available options for your tickets.

2. Getting a Specific Ticket Field

Operation: Get Ticket Field

• To obtain information about a specific ticket field, select the Get Ticket Field operation.
• Ticket Field ID: Enter the ID of the ticket field you wish to retrieve.