Zendesk Ticket Type

1. Creating a Ticket

Operation: Create Ticket

• To create a new ticket, select the Create Ticket operation and provide the following:
• Description: Enter a brief description of the ticket.
• Optional Parameters: You have additional options to customize the ticket, though these are optional.
• Ticket ID: After creating the ticket, locate the Ticket ID in the output. Save this ID as a variable or manually, as it will be needed for other operations.

2. Deleting a Ticket

Operation: Delete Ticket

• To delete an existing Zendesk ticket, use the Delete Ticket operation.
• Ticket ID: Enter the ID of the ticket you wish to delete. You can do this either by typing it manually or using a saved variable.

3. Getting Ticket Details

Operation: Get Ticket

• To retrieve detailed information about a specific ticket, select the Get Ticket operation.
• Ticket ID: Simply mention the ID of the ticket you want to retrieve.

4. Getting a List of All Tickets

Operation: Get All Tickets

• To obtain a complete list of all tickets you have access to, choose the Get All Tickets operation.

5. Recovering a Suspended Ticket

Operation: Recover Ticket

• To recover any suspended ticket, use the Recover Ticket operation.
• Suspended Ticket ID: Enter the ID of the suspended ticket you wish to recover.
• Optional Filtering: You can apply a set of options to filter the list of suspended tickets for a more specific search.

6. Updating a Ticket

Operation: Update Ticket

• To update an existing ticket, select the Update Ticket operation.
• Ticket ID: Enter the ID of the ticket you want to update.
• Optional Parameters: When updating, you have additional options to consider, though these are optional.